​​roccaforte-probasco

PersonalizationMall, Bolingbrook, Illinois (part of the 1-800 Flowers family of companies)  PUBLIC COMPANY

May 2016 - Current

helpdesk manager

Information Systems Manager

  • Supervised and coached team of 3 department support staff.
  • Managed daily cycle count program.
  • Evaluated processes and modified procedures to improve inventory accuracy.
  • Directed fiscal year end physical inventories.
  • Achieved at total inventory variance of (300) by the end of 2003.
  • Insured timely placement of materials needed on the production floor.
  • Revised layout of warehouse achieving better flow.
  • Authored work instructions and procedures.

Blackstone Manufacturing, Chicago, Illinois  PRIVATE COMPANY
1997 - 1998

Receiving Department Manager

  • Managed network, servers, and desktops at our main plant and office facility in Bolingbrook in addition to 5 remote offices in S. Carolina, Kentucky, Alabama, Oregon and Minnesota.
  • Provided end user support across multiple shifts and locations 24/7/365.
  • Completed a network re-location from Cicero, IL. to Bolingbrook, IL.
  • Monitored daily backups across all servers.
  • Executed system upgrades.
  • Designed and developed numerous SQL backend applications.
  • Administered Active Directory site of 100+ users.
  • Administered Exchange user environment. 
  • Processed data extraction requests.
  • Executed file and system restores.
  • Adhered to Sarbanes-Oxley business rules and procedures.
  • Administered the company’s extranet/intranet site.
  • Authored work instructions and procedures.
  • Coached team members on the proper use of software.
  • Researched system issues.
  • Negotiated with vendors while procuring products and services.

United Gasket, Cicero, Illinois  PRIVATE COMPANY
1998 - 2001

Inventory Control / Expeditor

  • Completed the implementation of a quality management system leading to ISO certification.
  • Designed and developed numerous MS Access databases tracking production 1st piece samples, production scrap, document revision control, etc.
  • Instructed weekly CQI (continuous quality improvement) with direct labor.
  • Designed and developed an online quality manual, increasing availability of current Doc revisions.
  • Processed data extraction requests.
  • Directed fiscal year end physical inventories.
  • Examined premium cost of parts and overhead.
  • Negotiated with vendors and saved company approximately $25,000.
  • Examined MRP/MPS reports and expedited raw materials to insure on time delivery to customers.
  • Evaluated processes and modified procedures to improve inventory accuracy.

TDC Filter Manufacturing, Bolingbrook, Illinois (business sold by parent company as asset sale)  PUBLIC COMPANY
2003 - March 31, 2016

Quality Engineer / Information Systems

TDC Filter Manufacturing, Cicero, Illinois  PUBLIC COMPANY
2001 - 2003

  • Responsible for the helpdesk support function within a 400 square foot manufacturing/office facility.
  • Managing a support team of 4.
  • Support 24/7 production operations during the Christmas peak period.
  • Supporting a user community consisting of direct labor and office team members.
  • Supporting a deployed inventory of 1000+ clients.
  • Supporting a deployed inventory of 500+ Zebra barcode printers.
  • Supporting other deployed assets including office printers, barcode scanners, mobile devices, network switches, monitors, TV's, etc.
  • Developed and supporting two .net Windows applications utilized on all production clients enhancing security and training.
  • Created and maintain a SharePoint site containing standard operating procedures, production department layouts, asset deployment information, etc.
  • Execute the IT portion of capital improvement projects in the plant.
  • Maintain inventory accuracy of replacement parts that are managed within perpetual inventory system.
  • Support continuous improvement activities that support the reduction of repeat inbound support tickets.